Privacy Policy

This privacy statement describes how Kelviora (the "Website", "we", "us" or "our") collects, uses, and shares personal data when you visit the website www.kelviora.com, use our services, make a purchase, or otherwise communicate with us in connection with the Website (collectively the "Services"). In this privacy statement, "you" and "your" refer to you as a user of the Services, regardless of whether you are a customer, website visitor, or another person from whom we collect data.

Read this privacy statement carefully.

Changes to this privacy statement

"We may update this privacy statement from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the updated privacy statement on the Website, adjust the "Last updated" field, and take all legally required steps."

How we collect and use your personal data

"In order to provide the Services, we collect the following information. The data we collect and use varies depending on how you communicate with us and utilize our Services."

"In addition to the purposes specified below, we may also use the information collected about you to communicate with you, to provide or improve the Services, to comply with all applicable legal obligations, to enforce our terms and conditions, and to protect or defend the Services, our rights, and the rights of our users or third parties."

What personal data do we collect?

The nature of the personal data we receive from you depends on how you interact with our Website and Services. When we use the term "personal data," we mean data that can identify you, relates to you, describes you, or can be associated with you. Below is an overview of the categories and specific types of personal data we collect.

1. Information that we collect directly from you

"When you communicate with us through our Services, you may provide the following information directly to us:"

  • Contact details: Your name, address, phone number, and email address.
  • Order information: Your name, billing address, delivery address, payment confirmation, email address, and phone number.
  • Account details: Your username, password, security questions, and other information we use to secure your account.
  • Customer Support: Information that you include in your communication with us, for example when you send us a message via the Services.

"For certain functionalities of the Services, it may be necessary for you to provide us with specific information about yourself. You may choose not to provide this information, but this may result in your inability to use certain features or access them."

2. Information that we automatically collect about your usage

"We can automatically collect certain information about how you use our Services ("user data"). For this, we may use technologies such as cookies, pixels, and similar techniques. User data may include, among other things, the following information:"

  • Information about how you access and use our Website and your account.
  • Device and browser data.
  • Network connection information, including your IP address.
  • Other information about your interactions with the Services.

3. Information we receive from third parties

"In addition, we may receive information about you from third parties, such as:"

  • Service providers and supporting partners: For example, companies that facilitate our Website and Services, such as Shopify.
  • Payment processors: Collecting payment information (such as bank details, credit or debit card information, and billing address) to process your payment, fulfill your orders, and deliver the requested products or services, so that we can fulfill our agreement with you.
  • Online tracking technologies: When you visit our Website, open emails, or click on links we send you, or when you interact with our Services or advertisements, we – or third parties we work with – may automatically collect certain information through technologies such as pixels, web beacons, SDKs, external libraries, and cookies.

All information we receive from third parties is handled in accordance with this privacy statement. See also the section "Websites and links from third parties" below.

How we use your personal data

We use your personal data for the following purposes:

  • Delivery of products and services:
    "We use your personal data to provide the Services and to fulfill our agreement with you. This includes, among other things:"

    • Processing payments.
    • Executing orders.
    • Sending notifications regarding your account, purchases, returns, exchanges, or other transactions.
    • Creating, maintaining, and managing your account.
    • Organizing shipments and facilitating returns and exchanges.

  • Marketing and advertising:
    "We can use your personal data for marketing and advertising activities, such as:"

    • Sending marketing and advertising messages via email, SMS, or mail.
    • Displaying advertisements for products or services.
    • Personalizing the Services and advertisements on our Website and on other websites.
      "If you reside in the EEA, the legal basis for this processing is our legitimate interest in the sale of our products, in accordance with Art. 6, paragraph 1, sub f, of the GDPR."

  • Security and fraud prevention:
    "We use your personal data to detect, investigate, and take necessary measures against potential fraudulent, illegal, or malicious activities."
    'If you register an account, you are responsible for the security of your login credentials. We recommend that you do not share this information with third parties. If you suspect that your account has been compromised, please contact us immediately.'
    "If you reside in the EEA, the legal basis for this processing is our legitimate interest in ensuring the security of our Website for you and other customers, in accordance with Art. 6, paragraph 1, sub f, of the GDPR."

  • Communication and improvement of services:
    "We use your personal data to provide you with customer support and to improve the Services. This falls under our legitimate interest to respond to you effectively, to provide you with good service, and to maintain our business relationship with you, in accordance with Art. 6, paragraph 1, sub f, of the GDPR."

Cookies

'Our website, like many other websites, uses cookies. Specific information about the cookies we use in connection with our store via Shopify can be found at' https://www.shopify.com/legal/cookies. We use cookies to:

  • To make our Website and Services function and improve (including storing your actions and preferences).
  • To perform analyses.
  • To better understand the interaction with the Services, which falls under our legitimate interest to manage, improve, and optimize the Services.

"In addition, we may allow third parties and service providers to use cookies on our Website to better tailor the Services, products, and advertisements to you."

Most web browsers accept cookies by default. However, you can set your browser settings to delete or refuse cookies. Please note that deleting or blocking cookies may affect your user experience and may result in certain features or general functionalities of the Services not working correctly or being unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How we share personal data

'Under certain circumstances, we may share your personal data with third parties, for example:'

  • With service providers or other third parties working on our behalf, such as:

    • IT management.
    • Payment processing.
    • Data analysis.
    • Customer support.
    • Cloudopslag.
    • Order processing and shipping.

  • With business and marketing partners to provide you with the Services and to advertise to you. Our business and marketing partners process your data according to their own privacy statements.

  • At your request or with your consent:
    "If you instruct us or give permission to share certain information with third parties (for example, to deliver products to you or via social media widgets or login integrations), we will do so."

  • Within our corporate structure:
    "With our subsidiaries or other entities within our corporate organization, in our legitimate interest to run a successful business."

  • In the context of a business transaction:
    For example, in the case of a merger, acquisition, or bankruptcy, or to comply with legal obligations (such as responding to subpoenas or search warrants), to enforce our terms and conditions, and to protect or defend the Services, our rights, and the rights of our users or third parties.

"We hereby provide the following categories of personal data and sensitive data about users, for the purposes described above:"

  • Identifiers: Basic contact details and certain order and account information.
  • Commercial information: Order and purchase data and information about customer support.
  • Internet or other network activities: Such as user data.
  • Geolocation data: For example, locations determined via an IP address or other technical means.
  • Service providers and third parties: Such as internet providers, payment processors, fulfillment partners, customer support partners, and data analysis providers.
  • Business and marketing partners.
  • Affiliates.

'Without your consent or for the purpose of deriving your personal data, we will not use or disclose this information.'

'With your consent, we share personal data for the execution of advertising and marketing activities.'

Websites and links from third parties

Our Website may contain links to websites or other online platforms that are operated by third parties. When you click on a link that takes you to a website not operated or affiliated with us, we recommend that you read the privacy and security statements and other terms of that website. We are not responsible for the privacy or security of such websites, nor for the accuracy, completeness, or reliability of the information provided there. Information you provide in public or semi-public places, such as on third-party social media platforms, may be viewed by other users of the Services and/or those platforms, with no restrictions on use by us or third parties. The inclusion of such links does not automatically imply that we endorse the content of those platforms or their operators, unless explicitly stated in the Services.

Children's data

The Services are not intended for use by children and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with personal data, you can contact us using the details below to request the deletion of this data.

"At the time of the entry into force of this privacy statement, we have no actual knowledge that we 'share' or 'sell' personal data of individuals under the age of 16 (as legally defined)."

Security and storage of your data

Although we take appropriate security measures to protect your personal data, no security measure is perfect or impenetrable. Therefore, we cannot guarantee "perfect security." Furthermore, the data you provide to us during transmission may not be completely secure. We therefore advise you not to share sensitive or confidential information with us via insecure channels.

"How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies."

Your rights

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and only apply under certain circumstances. In some cases, we may refuse your request within the legally permitted frameworks.

  • Right to access/information: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.
  • Right to deletion: You can request us to delete the personal data we hold about you.
  • Right to rectification: You have the right to request the rectification of inaccurate personal data that we hold about you.
  • Right to portability: You may have the right to receive a copy of the personal data we have processed and, under certain conditions and with applicable exceptions, to request the transfer of this data to a third party.
  • Right to object to the sale, sharing, or targeted advertising: You can request that we do not "sell" or "share" your personal data or object to the processing of your data for purposes considered as "targeted advertising" under applicable privacy laws. If you visit our Website with an activated opt-out signal, such as "Global Privacy Control," we will automatically consider this, depending on your location, as a request to object to the "sale" or "sharing" of information for the device and browser you are using.
  • Right to restrict processing: You can request us to restrict or stop the processing of your personal data.
  • Right to withdraw consent: If we rely on your consent for the processing of your personal data, you can withdraw this consent.
  • Right to object: If we refuse your request for processing, you may have the right to object to our decision. You can do this by responding directly to our refusal.
  • Management of communication settings: We may send you promotional emails. You can unsubscribe at any time using the unsubscribe link in our emails. Even after unsubscribing, we may still send you non-promotional emails, for example about your account or orders.

You can exercise these rights as stated on our Website or by contacting us using the contact details below. We will not disadvantage you when you exercise any of these rights. We may need to request additional information (such as your email address or account details) to verify your identity before we can respond to your request substantively. In accordance with applicable law, you may also designate an authorized representative to submit requests on your behalf. Before we accept requests from an authorized representative, we need to receive proof that you have authorized this representative to act on your behalf. It may also be necessary for us to verify your identity directly. We will respond to your requests in a timely manner, as required by law.

Complaints

If you have complaints about the way we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you may, depending on your place of residence, have the right to object to our decision by contacting us or by submitting your complaint to the competent data protection authority. For the European Economic Area (EEA), you can find a list of the competent data protection authorities through the designated channels.

International users

Please note that we may transfer, store, and process your personal data outside the country in which you reside. Your personal data may also be processed by employees, external service providers, and partners in other countries.
"If we transfer your personal data to countries outside of Europe, we do so based on recognized transfer mechanisms, such as the standard contractual clauses of the European Commission or equivalent contracts from the relevant British authorities, unless it has been determined that the country in question provides an adequate level of protection."

Contact

"If you have questions about our privacy practices or this privacy statement, or if you wish to exercise any of your rights, please contact us at:"

  • Telephone: +3197010268467
  • E-mail: info@kelviora.com
  • Address: Jižní 364, 270 01 Kněževes near Rakovník, Czech Republic

"In the context of applicable privacy legislation, and unless otherwise stated, we are the data controller for your personal data."

Store details

  • Store name: Kelviora
  • Company Name: Performance Max Media s.r.o.
  • Company number: 21242453
  • Tax number: CZ21242453
  • Address: Jižní 364, 270 01 Kněževes near Rakovník, Czech Republic
  • E-mail: info@kelviora.com
  • Telephone: +3197010268467

Our opening hours:

  • Monday – Friday: 08:00 – 17:00
  • Saturday and Sunday: 10:00 – 16:00

Customer Service:
We respond within 24 hours on working days.