Shipping Policy
Shipping Areas
- We only ship to the Netherlands and the United Kingdom.
Postage costs
- Free shipping for all orders within our shipping area.
- There are no hidden shipping costs.
Shipping, Processing, and Order Times
- Processing time: The processing time for your order is 2–4 working days (Monday to Friday).
- Order cut-off: Orders must be placed by 8:00 PM CET (Central European Time, Prague).
- Delivery time: The expected delivery time is 6–12 working days. Shipping takes place from Monday to Friday.
Sender
- We use DHL as our shipping partner.
- 'After shipping, you will receive a tracking number by email.'
- 'For real-time tracking, you can visit the DHL tracking portal.'
- If you have any questions about shipping or tracking your order, our support team is happy to assist you.
Changes and Cancellations of Orders
- Orders placed over the weekend will be processed on the next business day.
- For changes or cancellations of your order, you can contact our customer service.
Policy updates
- We regularly update our shipping policy.
- Visit our website to stay updated on the latest information.
CONTACT INFORMATION
Store name: Kelviora
Company Name: Performance Max Media s.r.o.
Company number: 21242453
Tax number: CZ21242453
Address: Jižní 364, 270 01 Kněževes near Rakovník, Czech Republic
E-mail: info@kelviora.com
Phone: +3197010268467
Our opening hours:
- Monday – Friday: 08:00 – 17:00
- Saturday and Sunday: 10:00 – 16:00
Customer Service:
We respond within 24 hours on working days.