Terms of Service

OVERVIEW

This website is managed by Kelviora. Throughout the website, the terms "we", "us", and "our" refer to Kelviora. Kelviora provides all information, tools, and services to you, the user, through this website, on the condition that you agree to all the terms, guidelines, and notices below.

On this website, you can consult our website, our service, and support in conjunction with the following general terms and guidelines. Please read this information carefully. The terms of use apply to all users of the website, including visitors, buyers, traders, and users of the content.

Read this useful information carefully. Further information can be found on our website. By using (part of) the website, you agree to these terms. Do not hesitate to contact us for further information about our services. Acceptance of these terms is considered binding, as described herein.

All new features or tools that become available in the webshop are subject to these terms. You can consult the current version of these terms at any time. If desired, we are happy to provide you with additional information and updates via our website. It is important to note that the information provided on this website is based on additional data and functionalities.

SECTION 1 – ONLINE SHOP TERMS AND CONDITIONS

  • 'You are responsible for your health and safety in your own country. You must use the website in a responsible manner.'
  • You may not order products that are illegal or whose exploitation is not permitted.
  • You must use the services in accordance with applicable legal provisions (including but not limited to copyright legislation).
  • "You are not allowed to distribute harmful software, viruses, or other destructive code via the website."
  • A return (or reshipment) is possible as part of a better service for your future purchases.

SECTION 2 – GENERAL TERMS AND CONDITIONS

  • We respect our rights and the rights of our customers.
  • Please note that all information provided (including credit card details) may change over time due to (a) changes in the network and (b) adjustments in the configuration and technical support of the connections.
  • The information included in these terms comes solely from our own services. This information may be reproduced, copied, or reused for your own purchasing decisions.
  • 'These additional texts may contain extra information that is useful for other purposes.'

SECTION 3 – ACCURACY, COMPLETENESS AND CURRENTNESS OF INFORMATION

  • "We cannot guarantee that all information on the website is completely accurate and up-to-date; the content is continuously being developed."
  • The materials published on the website are intended for general information and support in gathering and processing information.
  • 'Relying entirely on the material on this website is at your own risk.'
  • The website also contains historical information. This information may not be continuously updated, so we advise you to consult the website regularly for the most recent information.

SECTION 4 – CHANGES IN SERVICES AND PRICES

  • The prices of our products may vary depending on quality and other factors.
  • 'During your visit, we would like to inform you about your rights and the services and products we offer.'
  • Information about additional costs, price adjustments, or changes in the services may vary and will be announced on the website if applicable.

SECTION 5 – PRODUCTS OR SERVICES

  • The products or services offered through the website can be viewed online and may only be available for a limited time.
  • "We strive to deliver high-quality products and provide clear images. However, we cannot guarantee that the color representation on your computer screen matches the actual product."
  • "We are not obliged to comply with specific requirements regarding individuals, geographical locations, or personal data. We reserve the right to decide on a case-by-case basis."
  • All product descriptions and prices are subject to change without prior notice.
  • "We do not guarantee that the quality of the products, services, or other information on the website is completely accurate."

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

  • We strive to provide accurate and correct billing and account information.
  • You can send us personal messages regarding your account, your household, or your orders, including any corrections or cancellations.
  • In the case of repeated orders with the same payment method, invoice or delivery address, we reserve the right to link this information for verification purposes.
  • "If an error occurs, we can send additional orders or refunds. For such requests, you can contact us via email or phone."
  • Make sure to keep and verify your information, such as email address, credit card details, and account information, accurately.
  • You can find further details in our return guidelines.

SECTION 7 – OPTIONAL TOOLS

  • "We offer various optional tools on the website that you can use to enhance your user experience."
  • 'You use these tools entirely at your own risk and we are not liable for any damage resulting from their use.'
  • These tools can help you design or customize your own layout.
  • "We reserve the right to add new services and/or features at any time (including new tools and resources). These new features are also subject to these terms of use."

SECTION 8 – LINKS TO THIRD PARTIES

  • Certain content, products, and services available through our website may contain materials from third parties.
  • Links to third-party websites may redirect you to sites that are not managed by us. We are not responsible for the content, policies, or practices of these websites.
  • "Damage or losses arising from the purchase or use of goods, services, or information via external websites are outside our responsibility."
  • "We advise you to carefully review the terms and privacy statements of such external sites."

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER CONTRIBUTIONS

  • "When you submit responses, feedback, creative ideas, suggestions, or other materials (such as contest entries) via the website (online, by email, by post, etc.), you grant Kelviora the right to use, copy, reproduce, publish, and edit them in any form or medium."
  • "We are not obliged to compensate you for such submissions."
  • "We reserve the right to remove or moderate submissions if they are deemed offensive, threatening, defamatory, pornographic, obscene, or otherwise inappropriate, or if they infringe on intellectual property rights."
  • You are fully responsible for all content submitted by you. For questions or comments regarding your submissions, you can contact us.

SECTION 10 – PERSONAL DATA

  • 'Your provision of personal data via the webshop is subject to our Privacy Statement.'
  • Read our Privacy Statement carefully to understand how we collect, use, and protect your data.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

  • "It is possible that the website contains information, such as product descriptions, prices, shipping information, and other details, that may have errors or omissions."
  • We strive to inform you as fully as possible about your orders and all related details.
  • "We are not liable for any damage or loss resulting from reliance on such information."
  • "If you notice any errors or missing information, we kindly ask you to report this to us so that we can make the necessary adjustments."
  • All additional and detailed information on the website is regularly updated.

SECTION 12 – PROHIBITED USE

  • You are not allowed to use the website and the services for:
    • Activities that are against the law (for example, distributing harmful code or viruses).
    • "Actions that jeopardize the safety or operation of our services or connected websites."
    • Discrimination or offensive activities based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability.
    • The spreading of misleading or incorrect information.
    • Activities such as spam, phishing, the use of crawlers or scraping.
    • Circumventing security measures.
  • Violation of these prohibitions may lead to immediate termination of your access to the website and may have legal consequences.

SECTION 13 – DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY

  • "We do not guarantee that our services will be uninterrupted or error-free."
  • All information, services, products, and materials are provided "as is" and "as available", without any explicit or implicit warranties, including warranties of merchantability or fitness for a particular purpose.
  • "Kelviora, nor our directors, employees, affiliated companies, representatives, contractors, interns, suppliers, service providers, or licensors are liable for any direct, indirect, incidental, special, consequential, or exemplary damages (including but not limited to loss of profits, data loss, or other intangible losses) arising from or related to your use of our services or website."
  • The use of the website and the services is entirely at your own risk.

SECTION 14 – INDEMNIFICATION

  • You agree to indemnify, defend, and hold harmless Kelviora, as well as its subsidiaries, affiliated companies, partners, directors, employees, representatives, contractors, licensors, service providers, subcontractors, suppliers, and interns against all claims, losses, damages, costs, and expenses (including reasonable attorney's fees) arising from or related to your breach of these terms, your legal violations, or the infringement of third-party rights.

SECTION 15 – SEVERABILITY PROVISION

  • If any provision of these general terms and conditions is declared invalid or unenforceable by a competent court, that provision shall be replaced by a valid provision that closely approximates the original intent.
  • The remaining provisions shall remain in full force and effect.

SECTION 16 – TERMINATION

  • The obligations and commitments of both parties are essential for the relationship.
  • These general terms and conditions remain in effect unless otherwise agreed.
  • "If you violate any provision of these terms, Kelviora reserves the right to terminate this agreement immediately and without prior notice. You remain responsible for all amounts due up to the date of termination."
  • Kelviora may also refuse certain services (or parts thereof) provided by her if the conditions are not met.

SECTION 17 – COMPLETE AGREEMENT

  • These general terms and conditions, together with all guidelines and policies displayed on the website, constitute the complete agreement between you and Kelviora regarding your use of the services.
  • All previous oral or written agreements are hereby replaced.
  • Any additional statements or proposals, whether oral or written, shall become part of this agreement when explicitly confirmed by both parties.
  • Uncertainties in the interpretation of these terms shall not be construed to the detriment of the party that drafted these terms.

SECTION 18 – APPLICABLE LAW

  • 'These general terms and conditions and all individual agreements under which Kelviora provides services to you are subject to and shall be interpreted in accordance with the law of the Czech Republic.'
  • Any disputes arising from or related to these terms will be exclusively submitted to the competent courts in the Czech Republic.

SECTION 19 – AMENDMENTS TO THE TERMS OF USE

  • Kelviora reserves the right to change these general terms and conditions at any time.
  • It is your responsibility to regularly consult the most recent version of these terms.
  • By continuing to use the website or our services after the publication of changes, you agree to the modified terms.

SECTION 20 – CONTACT INFORMATION

'For questions, comments, or requests regarding these general terms and conditions, you can contact us at:'

  • Store name: Kelviora
  • Company Name: Performance Max Media s.r.o.
  • Company number: 21242453
  • Tax number: CZ21242453
  • Address: Jižní 364, 270 01 Kněževes near Rakovník, Czech Republic
  • E-mail: info@kelviora.com
  • Telephone: +3197010268467

Opening hours:

  • Monday – Friday: 08:00 – 17:00
  • Saturday and Sunday: 10:00 – 16:00

Customer Service:
We strive to answer your questions within 24 hours on working days.